Return Policy

At Mintys , we strive to ensure your satisfaction with every purchase. If you’re not completely happy, here’s how we handle returns and refunds:

1. Eligibility for Returns

Timeframe: Items may be returned within [30] days of delivery.
Conditions: Items must be unused, in their original packaging, with tags and proof of purchase (e.g., order number or receipt).
Non-Returnable Items: Certain products (e.g., perishables, personalized/custom items, intimate apparel, or final sale items) cannot be returned.

2. How to Initiate a Return

Contact Us: Email [customer service email] or fill out our [Contact Form] to request a return authorization.
Package Safely: Securely repackage the item(s) and include the original receipt or order confirmation.
Ship Back: Send the return to the address provided by our team.

3. Return Shipping

Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
Tracking: Use a trackable shipping method. We are not liable for lost returns.

4. Refunds

Processing Time: Refunds are issued within [5–10] business days after we receive and inspect the item.
Method: Refunds are applied to your original payment method. Store credit may be offered in some cases.
Non-Refundable Costs: Original shipping fees are only refunded for defective/incorrect items.

5. Exchanges & Damaged Items

Defective/Damaged Items: Contact us immediately for a replacement or refund. Return shipping is on us.
Exchanges: Subject to availability. If the desired item is out of stock, we’ll issue a refund instead.

6. International Returns

Customers are responsible for return shipping costs, customs fees, and import duties.

7. Contact Us
For questions or assistance, reach our team at:

Policy Updates
We reserve the right to update this policy. Changes will be posted on this page.

Thank you for shopping with Mintys !

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